Shipping Policy
This Shipping & Returns document governs all orders placed on gewihoodie.com. Chi Shing Limited ships clothing products to customers. The customer must provide a complete and accurate shipping address. Chi Shing Limited is not responsible for delays or losses caused by incorrect or incomplete addresses. Once an order is dispatched, the carrier assumes responsibility for delivery.
Order Processing
Chi Shing Limited processes orders after payment authorization and verification. The customer receives an order confirmation email. The order is then prepared for dispatch. Processing time is separate from shipping time. The customer must ensure that the shipping address is correct before placing the order. Address changes after dispatch are not possible.
Shipping Methods and Timelines
Chi Shing Limited offers shipping methods at checkout. The available methods depend on the destination. The customer selects a shipping method during checkout. The delivery time is determined by the carrier and the destination. Chi Shing Limited does not guarantee specific delivery dates. The customer receives a tracking number once the order is dispatched. The customer can track the shipment using the carrier's website. Delivery times are estimates provided by the carrier. Chi Shing Limited does not control carrier delays.
International Shipping
Chi Shing Limited ships to international destinations. International customers are responsible for all customs duties, taxes, and import fees. These charges are levied by the destination country. Chi Shing Limited does not collect these fees. The customer must pay these fees to release the shipment. Chi Shing Limited does not refund customs duties, taxes, or import fees.
Returns Policy: 14 Days No-Reason Refund
Chi Shing Limited offers a strict 14-day no-reason refund policy. The customer may return eligible items within 14 days of receiving the order. The 14-day period begins on the date of delivery. The customer must contact Chi Shing Limited to initiate the return. The customer does not need to provide a reason for the return. Chi Shing Limited will issue a refund after receiving and inspecting the returned items. The refund does not include original shipping costs.
Return Conditions
Items must be unused and in original packaging. All original tags must be attached. Items must be free from wear, washing, alterations, or damage. Items that do not meet these conditions are not eligible for return. Chi Shing Limited reserves the right to reject any return that does not meet these conditions. The customer must include all parts, accessories, and documentation that came with the order.
Return Shipping Costs
The buyer completely bears the return shipping costs. Chi Shing Limited does not provide prepaid return labels. The customer must pay for return shipping. The customer must use a trackable shipping method. Chi Shing Limited is not responsible for returns lost or damaged in transit. The customer must retain the return tracking number. The customer must provide the tracking number to Chi Shing Limited.
Step-by-Step Return Process
1. Contact Chi Shing Limited at [email protected] within 14 days of receiving the order. 2. Request a return authorization. 3. Pack the items securely in the original packaging with all tags attached. 4. Ship the package to the return address provided below. 5. Use a trackable shipping service. 6. Send the tracking number to [email protected]. 7. Wait for Chi Shing Limited to receive and inspect the return. 8. Receive the refund after processing.
Refund Processing
Chi Shing Limited processes refunds after receiving the returned items. The refund arrival time is at least 14 days from the date Chi Shing Limited receives the return. This 14-day period is the minimum. The refund is issued to the original payment method. For PayPal refunds, the arrival time is at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The customer must allow up to 30 days for PayPal refunds where such laws apply. Chi Shing Limited does not control payment provider processing times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Chi Shing Limited at [email protected] within 7 days of receiving the order. The customer must provide photographs of the damaged or defective item. The customer must also provide the order number. Chi Shing Limited will assess the claim. If the claim is approved, Chi Shing Limited will provide instructions for return or replacement. Claims submitted after exactly 7 days of receipt are not eligible. This 7-day claim period matches the Terms of Service.
Non-Returnable Items
Items that do not meet the return conditions are non-returnable. Items that have been worn, washed, altered, or damaged by the customer are non-returnable. Items without original packaging or tags are non-returnable. Chi Shing Limited does not accept returns for items that are not in resalable condition. The customer must verify the return eligibility before shipping the item. Chi Shing Limited is not responsible for items returned without authorization.
Return Address and Contact Details
The recipient must be Chi Shing Limited, the contact phone is +852 6022 2248, and the specific return address is 14/F, Wah Fat Mansion, 1 Burrows Street, Wan Chai. The customer must write the return authorization number on the outside of the package. The customer must ship the package to this exact address. Chi Shing Limited is not responsible for packages sent to incorrect addresses.
Contact Information
For any questions about shipping or returns, contact Chi Shing Limited at [email protected] or +852 6022 2248. The customer can also write to 14/F, Wah Fat Mansion, 1 Burrows Street, Wan Chai. Chi Shing Limited reviews all inquiries and responds to each one. The customer must include the order number in all correspondence.