Shipping Policy
Orders placed on gewihoodie.com are processed within our standard processing period. Processing occurs on business days, excluding weekends and public holidays. Once your order is processed, it is shipped via our selected carriers. Delivery timelines are estimates provided at checkout and vary by destination. We do not guarantee specific delivery dates. Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. The buyer is responsible for all such charges. We do not ship to certain remote locations. If your location is not serviceable, you will be notified at checkout. You will receive a shipping confirmation email with tracking information once your order has shipped. Tracking updates may take time to appear in the carrier's system. We are not responsible for delays caused by carriers, customs, or weather conditions.
Returns Policy
We offer a strict 14-day no-reason refund policy. You may return most items within 14 days of receiving your order for any reason. To be eligible for a return, items must be unused, in original packaging, and with all original tags attached. Items that show signs of wear, damage, or alteration are not eligible for return. We do not accept returns for items that are missing parts or accessories. The buyer completely bears all return shipping costs. We do not provide prepaid return labels. You are responsible for choosing a trackable shipping method and for any loss or damage during return transit. Returns must be sent to the address provided in the Return Process section below. We reserve the right to refuse returns that do not meet these conditions. We recommend you keep proof of return shipment until your refund is processed. We are not responsible for returns lost or damaged in transit.
Refund Processing Time
After we receive your returned item, we will inspect it to ensure it meets the return conditions. Refund arrival time is at least 14 days from the date we receive the returned item. This processing period is required for inspection and financial reconciliation. Refunds are issued to the original payment method. For PayPal refunds, the refund takes at least 14 days; however, note that local laws require up to 30 days for PayPal refunds in some regions. We comply with all applicable local laws regarding refund timelines. We do not issue cash refunds. Shipping costs originally paid are non-refundable. If your return is approved, the refund amount covers the item price only. We are not responsible for delays caused by payment providers or financial institutions. Refunds are processed in the original currency of the purchase. Currency exchange rate differences are not covered by us.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day window strictly matches the terms outlined in our Terms of Service. To submit a claim, contact us at [email protected] with your order number, a description of the damage or defect, and clear photographs of the item and its packaging. Claims submitted after 7 days of receipt will not be accepted. We will review your claim and, if approved, arrange a replacement or a full refund for the damaged or defective item. If we require the damaged item to be returned, we will provide a prepaid shipping label. We do not cover damage caused by misuse, improper care, or normal wear. This policy applies only to items that arrive damaged or defective.
Return Process
Follow these steps to return an item:
1. Contact us at [email protected] within 14 days of receiving your order to request a return authorization. Provide your order number and the reason for return.
2. Wait for our return authorization confirmation. Do not ship items without authorization.
3. Pack the items securely in their original packaging with all tags attached. Include a copy of your order confirmation inside the package.
4. Ship the package to the following return address: The recipient must be MY Universe (HK) Limited, the contact phone is +852 5713 4982, and the specific return address is FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG.
5. Use a trackable shipping service. The buyer completely bears all return shipping costs. We are not responsible for items lost or damaged in transit.
6. Email the tracking number to [email protected] so we can monitor the return.
7. Once we receive and inspect the returned item, we will process your refund. Refund arrival time is at least 14 days from the date we receive the item. For PayPal refunds, the refund takes at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions.
Contact Information
For questions about shipping or returns, contact us at [email protected] or call +852 5713 4982. Our mailing address is FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG. We respond to all inquiries within our standard response period. This Shipping & Returns document is part of our Terms of Service. By placing an order, you agree to this policy. We reserve the right to update this policy without prior notice. Changes apply to orders placed after the change.